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Last updated December 26, 2024

Terms of Service.

These terms govern your use of Solution Spot LLC, PrevVal, and Pace. Please read them carefully before using our services.

Read Terms
Introduction

Welcome to Solution Spot LLC ("Company", "we", "our", "us") and our PrevVal & Pace applications ("Apps", "Service"). These Terms of Service ("Terms") govern your use of our website, services, and applications.

Agreement to Terms

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you do not have permission to access the Service.
Software Provided "As-Is"

AS-IS SOFTWARE PROVISION

PrevVal and Pace are provided on an "AS-IS" and "AS-AVAILABLE" basis without warranties of any kind, either express or implied. This includes but is not limited to:

  • Warranties of merchantability or fitness for a particular purpose
  • Warranties of non-infringement
  • Warranties that the Service will be error-free, secure, or uninterrupted
  • Warranties that defects will be corrected
  • Warranties of accuracy, reliability, or completeness of any data provided

WE DO NOT GUARANTEE that PrevVal or Pace will work perfectly in every environment, meet your specific requirements, or operate without bugs or errors.

Service Updates & Changes

UPDATES AND BREAKING CHANGES

We regularly update and improve our applications. You acknowledge and agree that:

  • Updates may temporarily cause service interruptions or downtime
  • Updates may introduce bugs or compatibility issues
  • Updates may change or remove existing functionality
  • Updates may require reconfiguration of your workflows
  • We will attempt to provide notice of significant updates but are not obligated to do so
  • Some updates may occur without prior notice, especially for critical security fixes

YOU ACCEPT THE RISK that updates may temporarily affect your workflows and that you may need to reconfigure or test the apps after updates.

Beta & Testing Features

BETA SOFTWARE NOTICE

PrevVal and Pace may contain features designated as "beta," "preview," or "experimental":

  • Beta features are provided for evaluation and testing purposes only
  • Beta features may not function as intended or documented
  • Beta features may contain errors, bugs, or cause data issues
  • Beta features may be modified, removed, or never released without notice
  • We make no commitments about beta feature performance or availability

Use beta features at your own risk. We recommend testing thoroughly before using in production environments.

License & Service Terms

We grant you a limited, non-exclusive, non-transferable license to access and use the Service in accordance with these Terms. This license is conditioned on your ongoing compliance with these Terms.

Permitted Use

You may use PrevVal and Pace for your own internal business operations within HubSpot. You may not resell, sublicense, or distribute the apps without written permission.

HubSpot Consulting & Implementation

When engaging Solution Spot for consulting or implementation services, you agree to:

Provide accurate and complete information about your requirements
Grant necessary HubSpot access to complete the work
Review and approve deliverables in a timely manner
Understand that custom solutions require ongoing maintenance

Professional Services Disclaimer

We are not liable for business outcomes, issues from inaccurate information provided by you, problems caused by modifications after delivery, compatibility issues with third-party tools, or data loss from your failure to maintain backups.

All professional services are provided "as-is" without guarantees of specific business results.

Professional Services Payment Terms
Hourly Services
Billed based on actual time spent. Invoiced monthly or upon project milestones as agreed.
Fixed-Price Projects
Payment schedule defined in SOW. Typically includes deposit and milestone payments.
Retainer Services
Monthly recurring fee for ongoing support. Billed in advance.

Payment Requirements

  • Invoices are due within 15 days of receipt unless otherwise agreed
  • Late payments may incur interest charges and suspension of services
  • Deposits are typically required before project commencement
  • Refunds for professional services are handled case-by-case
  • All fees are exclusive of applicable taxes
App Subscription & Payment

Access to PrevVal & Pace requires an active subscription (free or paid). The following terms apply:

Monthly Billing
Billed in advance
Non-Refundable
Unless required by law
Price Changes
30 days notice
Cancellation
End of billing period
Your Configuration Responsibilities

YOU ARE SOLELY RESPONSIBLE FOR:

  • Proper installation and configuration of PrevVal and Pace in your HubSpot environment
  • Testing the apps thoroughly in your specific use case before production use
  • Verifying accuracy of tracked property values and pace timing
  • Backing up critical data before implementing or updating the apps
  • Any decisions made based on data or functionality provided by our apps
  • Compliance with HubSpot's terms of service and API usage limits

WE ARE NOT LIABLE FOR:

Improper installation, incorrect property tracking due to misconfiguration, decisions made based on improperly configured implementations, conflicts with other HubSpot apps, or failure to test before production use.

We provide documentation and support, but CANNOT guarantee the apps will work perfectly in every HubSpot configuration.

User Responsibilities & Service Limitations

Your Obligations

As a user of our Service, you agree to:

Maintain accurate account information
Use the Service in compliance with all applicable laws
Protect your account credentials
Report unauthorized access immediately
Ensure proper HubSpot configuration

Availability & Limitations

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or factors beyond our control.
PrevVal processes HubSpot property values but only stores metadata and counts. We do not guarantee real-time processing or immediate updates of previous values.
Intellectual Property Rights

The Service, including all associated intellectual property rights, belongs to Solution Spot LLC. This includes all software, code, designs, trademarks, and content associated with PrevVal and Pace.

You are granted a limited license to use our Service as described in these Terms. No rights or licenses are granted except as expressly set forth here.
Termination & Limitation of Liability

Service Termination

We may terminate or suspend your account and access to the Service at our discretion, with reasonable notice where possible, including for violations of these Terms.

IMPORTANT LIMITATION

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SOLUTION SPOT LLC BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SERVICE.

This includes damages for loss of profits, goodwill, use, data, or other intangible losses resulting from the use of or inability to use the Service. We are specifically not liable for any damages resulting from improper setup, misconfiguration, or incorrect use of the PrevVal or Pace apps.

Indemnification

You agree to indemnify, defend, and hold harmless Solution Spot LLC, its officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses arising from or related to:

  • Your use or misuse of PrevVal, Pace, or any other Service we provide
  • Your violation of these Terms of Service
  • Your violation of any applicable laws or regulations
  • Any decisions, actions, or business operations based on data from our Service
  • Any misconfiguration or improper setup of our apps in your environment
  • Any data loss, corruption, or business interruption related to our Service
Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

Posting the updated Terms on our website
Updating the "Last Updated" date
Sending an email notification for significant changes
Your continued use of the Service after changes constitutes acceptance of the updated Terms.
Contact Us

If you have any questions about these Terms, please contact us:

Solution Spot LLC
support@solution-spot.com

Questions about our terms of service?

We believe in transparent business relationships. If you need clarification on anything, our team is here to help.

Email Support Contact Our Team